Marketplace Customer Service Representative (Nigeria – Remote)

Job description:
Position Mission
The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.
Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.
Responsibilities
Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.
Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
Manage inventory in own warehouse as well as in marketplaces warehouses, e.g., FBA
Plan and execute marketing initiatives across different platforms and channels.
Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.
Qualifications
Basic knowledge of MS Excel and Google Sheets
Channel Advisor is a plus
Strong desire to grow their career really fast
Fluency in verbal and written English
Customer service experience is preferred
Excellent time management and documentation skills
Availability for 30 – 40 hours a week with flexible shifts (weekends and/or evenings)
Strong communication and collaboration skills are a must
Eager to learn and ask questions to further their knowledge
Self-motivation is essential, with an ability to take initiative without constant supervision
A positive attitude is valued, contributing to a supportive and constructive work environment
What’s in it for you?
Competitive Salary
Performance bonuses
Free designer glasses annually
Annual/Sick Leaves
Career development/ learning program
Fast-paced, dynamic, and multicultural work environment
Job Type:Remote