IT & Software Pre-Sales Officer

Job description: We are seeking a highly skilled and motivated IT & Software Pre-Sales Officer to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to understand and articulate customer needs to provide tailored software solutions.

• Minimum Qualification: Degree
• Experience Level: Mid level
• Experience Length: 3 years

Responsibilities:

Sales Support:

• Work closely with the sales team to identify and qualify potential opportunities.
• Provide technical expertise and support throughout the sales process.
• Conduct needs analysis to understand customer requirements and propose appropriate solutions.

Product Demonstrations:

• Develop and deliver compelling product demonstrations and presentations.
• Create customized demos to address specific customer needs and showcase product capabilities.
• Conduct webinars and technical workshops for potential and existing clients.

Solution Design:

• Collaborate with customers to design and tailor software solutions that meet their business requirements.
• Prepare detailed technical proposals and solution architectures.
• Address technical queries and concerns raised by customers during the sales cycle.

Technical Documentation:

• Prepare and maintain technical documentation, including solution briefs, proposals, and user guides.
• Assist in the creation of marketing collateral and technical content for sales enablement.

Customer Engagement:

• Build and maintain strong relationships with customers to understand their business challenges and objectives.
• Act as a trusted advisor to customers, providing technical guidance and best practices.
• Conduct post-sale follow-ups to ensure customer satisfaction and successful implementation.

Collaboration:

• Work closely with the product management and development teams to stay updated on product features and enhancements.
• Provide feedback from customers to influence product development and roadmap.
• Collaborate with other pre-sales consultants and share knowledge and best practices.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A master’s degree is a plus.

Experience:

• Proven experience in a pre-sales or technical consulting role, preferably in the software or IT industry.
• Strong understanding of software solutions, SaaS platforms, and IT infrastructure.

Skills:

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and sales enablement tools.
• Ability to create and deliver technical presentations and demonstrations.
• Strong organizational skills and attention to detail.

Other Requirements:

• Willingness to travel to customer sites as needed.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer-facing and relationship-building skills.

Benefits:

• Competitive salary.
• Health.
• Retirement savings plan with company match.
• Professional development opportunities and continuous learning.
• Flexible working hours and hybrid work options.

Job Type: Full time