ICT Support Officer

Job description:
 Administrate and monitor both local area networks LAN and wide area WLAN.
 Set up user permissions and control access to both LAN and WLAN.
 Troubleshoot diagnose problems, implement corrective action procedures within
prescribed guidelines and/or escalate to other technical resources as appropriate.
 Deliver where required inductions and basic training in the use of ICT facilities and
services provided by ICT in Abuja station.
 Help users troubleshoot issues they encounter with software and applications and provide
actionable tips to resolve the problem.
 Ensure maintenance and security of LAN and WLAN as well as Endpoints Protection
systems on all computer systems (both hardware and Software).
 Assist in support of corporate computer-based applications, install, maintain, and
complete backups of station files.
 Advise the Station Management regarding new technologies or upgrading of existing
installed technologies, recommend suppliers and contract regarding ICT network,
hardware, and software purchases.
 Manage third-party contracts and subscriptions for the delivery of ICT products and
services, which include responsibility for contract monitoring and procurement.
 Ensure compliance with the ICT Network Policy, Procedures, and software licensing.
 Develop and maintain an inventory of all monitors, keyboards, hard drives, modems,
printers, scanners, and other peripheral equipment.
 Ensure an all-around provision of ICT support and services to the station.
 Write technical specifications for purchases of PCs and related products.
 Recommend, Schedule and perform PC, hardware, and peripheral equipment
improvements.
 Monitor traffic and information flow on systems to ensure systems run effectively.
 Ensure availability of equipment spares and supplies.

 Maintain high availability and secure IT resources and services to the users.
 Work with the P&C to produce staff I.D.s for new members of the staff.
 Perform any other job-related duties as may be assigned by the Supervisor.
Requirements
QUALIFICATION:
BSc/HND in Computer Science, Computer Engineering, Information Technology, or any other
related field with a minimum of four (4) years’ experience performing a similar role in a well-
structured environment. Cisco Certified Network Associate (CCNA), or other certification is an
added advantage.
COMPETENCIES:
The ideal candidate must:
 Have good communication skills (writing, reading, and speaking).
 Have good knowledge of software handling.
 Have the ability to handle minor hardware repairs.
 Have good knowledge of LANs and WANs, network segments, and internet and intranet
systems.
 Have good understanding of power backup systems (Inverters, batteries), Voltages,
alternating and Direct Current and earthing.
 Understand security equipment installation and maintenance (CCTV, access control, IDS,
etc.).
Benefits
We offer highly competitive salaries with equally attractive benefits and excellent working
conditions in a pleasant campus environment.

Job Type: 3-year renewable contract