Hospital Front Desk Officer

Job description: 

ROLE AND RESPONSIBILITIES

Manage incoming calls and follow up with patient regarding their next schedule appointment

Retrieve patients file Number, get patients details and commence registration accordingly.

Prompt response to official mail, calling of dormant clients and patients.

Give detailed explanation of services, listen to patients concerns and handling complaints and information and escalate to necessary department for adequate correction and follow-up

Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.

Ensuring all receivables are remitted to the account department

Ensure effective coordination of OPD activities

Liaise with HMO’s and other retainership for patient eligibility and approval

Attend patients enquiries, complain, question and proffer/render appropriate support and provide

Coordinate with HMOs and other retainers to verify patient eligibility. Check patients ID to confirm active HMO coverage. Obtain authorization code before commencing secondary treatments or admission solutions.

Ensure daily sales are reconciled with the EMR for proper accounting system

Account reconciliation on payment received and expenses incurred in the daily running.

Updating Client Information and other database as required

Relationship management of all prospect client and patients

Ensure regular update of Admission bill and payment settlement before discharge

Follow-up with debtor and ensure prompt payment

Ensuring client and patient fill the feedback form accordingly

Any other assignment from higher authority

BSC/HND degree Holder .

1-2 years of relevant experience in a fast-paced organization.

NYSC Discharge Certificate/Exemption

Good communication and customer service skill

Attentive to details

Time Management

Multitasking

Empathetic

Emotional Intelligence

Dedicated to excellence and quality.

Customer Care, communication, and public relations skills

Articulate, cordial, hospitable, and pleasant personality.

Benefits:
● Great benefits
● Opportunities to grow
● Attractive package

Ability to commute/relocate:

Lagos: Reliably commute or planning to relocate before starting work (Required)

Experience:

Healthcare: 1 year (Required)

Job Type: Full-time