Field Service Manager

Job description:
We are seeking to engage a competent and experienced Field Service Engineering Manager, to manage the operation and maintenance of the South West sites, resulting in a 99.9% uptime or better, ensuring customer experience is world class, and resulting in a Net Promoter Score of 70 or above.
As an Engineering Manager, Field Service, you will build, lead, and inspire Daystar Power’s Field Service Engineering team. In addition, you will spearhead the implementation of best-in-class success processes, to ensure customer happiness at Daystar Power.
Key responsibilities
Operations and Maintenance:
Ensure uptime of 99% across all sites.
Remotely monitor and track each site’s performance.
Manage spare parts and repairs as needed.
Execute warranty claims on equipment with early failure.
Schedule and execute site maintenance activities.
Supervise site operation to detect and resolve issues swiftly.
Manage site expenses to ensure profitability.
Customer Experience:
On-boarding of new customers to ensure smooth transition into using daystar power’s products and services.
Manage contract obligations between Daystar Power and client
Produce comprehensive Field service reports and analysis for senior management and customers.
General:
Research and deploy new technology onto sites to improve uptime, reduce operating costs and increase Net Promoter Score.
Collaborate with multiple Daystar Power sub-teams (e.g., Sales, Project, Legal) to coordinate smooth customer transitions between the sub-teams and promote a seamless customer experience.
Research new best practices in field service engineering and implement these key trends into Daystar Power’s Success initiatives.
Provide input on the design and prioritization of new features and services based on a thorough understanding of our clients, technology, and competition.
Manage portfolio of solar sites across Lagos and the South-West region of Nigeria
Working condition:
Approximately 50% of time shall be spent in an office environment with the remaining time in the field.
Physical requirement:
The Engineer shall be capable of lifting up to 20kg; stand for an extended period of time; work in outdoor environment.
Requirements
Education:
Master’s degree in Management (MBA) or similar.
Bachelor’s Degree in Electrical Engineering or Mechanical Engineering.
HSE certification is an advantage.
Experience:
A minimum of 5 years of work experience in Electrical Engineering roles.
Minimum of 5 years of experience managing relationships with business customers, demonstrated track record of managing and nurturing B2B customer relationships, a strong plus.
Prior knowledge of the solar or power industry, a plus.
Prior experience in a management position on a Field Service team.
Language:
Proficiency in English (oral & written).
French is a plus.
Character:
Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
Demonstrated attention to detail. Applicant materials will be assessed according to this requirement.
Discretion in dealing with sensitive information.
Highly organized with ability to manage multiple projects in parallel and prioritize competing demands.
Passion for renewable energy.
Flexible to travel domestically and internationally.
Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).
Skills and competency:
Leadership skills: lead and deliver projects, encourage initiatives, build a sense of common purpose, and empower others.
Communication skills: extraordinary oral and written communication skills required.
Problem-solving/judgment: observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills.
Teamwork: the proven dedication and ability to work successfully with others, adding value to the team.
Information and communication: communicate appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. Processes and provides data / information to meet business requirements.
Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction.
Agility: the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity.
Multitasking: demonstrated experience managing multiple projects simultaneously at various stages.
Benefits
Opportunity to work in a forward-looking, innovative company, with an international group of colleagues.
Unlimited career opportunities – driven by on the job achievements and personal development.
A competitive salary and benefits package with long-term prospects in a fast-growing company.
Note: Only shortlisted candidates will be contacted.
Job Type: Full time