Customer Solutions Associate, Nigeria

Branch International

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. Branch’s mission-driven team is led by the founder and former CEO of The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC). We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.

Job description:
You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos and will report to the Customer Solutions Manager.
Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.
Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
Escalating customer feedback and IT issues to help improve our product
Minimum of a first degree
Proficient typing speed (ideally above 45 wpm). This will be tested.
Excellent communication skills, both oral and written
0-2 years of customer service experience in a startup is an added advantage
Intermediate Microsoft Office and analytical skills
You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
Benefits of Joining
Mission-driven, fast-paced and entrepreneurial environment
Competitive salary and equity package
A collaborative and flat company culture
Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
Fully paid parental leave – 6 months maternity leave and 3 months paternity leave
Pension benefit
Monthly WFH stipend alongside a one time home office set-up budget
Annual professional development budget
Weekly team meals and social events (virtual for now!)
Flexible working hours
Where we work: Remote first, with the option to work in-person occasionally
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications – so if you’re unsure that you meet the criteria, please do not hesitate to apply!
Job Type:Remote(Work From Home)

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