Customer Service Representative

Job description:

At Kredi, we encourage an entrepreneurial spirit, growth, and nurture potential. In addition to delivering success, you’ll join a fast-growing team who works & wins together.

Job Summary: We are seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Provide accurate information about products and services, including pricing, features, and availability.

Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.

Document customer interactions and maintain accurate records in the customer management system.

Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.

Identify and escalate priority issues to the appropriate teams when necessary.

Stay updated on product knowledge, company policies, and industry trends.

Participate in training and development programs to enhance skills and knowledge.

Qualifications:

BSc in a relevant field is required, additional education is a plus.

Proven experience (2+ years) in customer service.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a customer-first mindset.

Ability to handle difficult situations with patience and empathy.

Proficiency in using customer service software and Microsoft Office Suite.

Ability to work flexible hours, including evenings and weekends, as needed.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and advancement.

A supportive and dynamic work environment.

How to Apply: If you are passionate about providing excellent customer service and want to be part of a great team, send your CV with the job title as the subject of the email

Experience: customer service: 2 years (Required)

Job Type: Full-time