Customer Engagement Specialist

  • Abuja

Somma's Yummies Ltd

Somma’s Yummies is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Somma’s Yummies is a pioneering brand dedicated to combating malnutrition in under-5 children across Africa and beyond. We offer a range of premium and nutritious baby food and beverage products carefully crafted from 100% local African staples. Our products are designed to nourish infants and young children aged 6 months to 5 years, pregnant women, nursing mothers, and women of reproductive age.

Job description:

Are you passionate about making a meaningful impact on the health and well-being of children and families? Do you have a knack for driving sales while providing exceptional customer service? Join our team at Somma’s Yummies, Nigeria’s premier High-Energy Nutritious Baby food & beverage brand. We are seeking a dynamic and dedicated Sales and Service Officer to help us expand our reach, increase sales, and create positive customer experience As a key contributor to Somma’s Yummies, you’ll drive the brand’s growth and success through a strong focus on sales initiatives and customer satisfaction. Your role involves collaborating with the marketing team to secure leads, secure deals, and surpass revenue objectives. Additionally, you’ll address customer enquiries, offer product information, resolve concerns, and foster enduring relationships with our esteemed clientele
Minimum Qualification: Others
Experience Level: Entry level
Experience Length: No Experience/Less than 1 year
Responsibilities:
Drive sales efforts to exceed monthly, quarterly, and annual revenue targets.
Identify and capitalize on upselling and cross-selling opportunities.
Post and manage pre-created content on social media platforms to promote products and services.
Maintain and organize the social media content calendar for consistent posting.
Engage actively in sales activities, including lead generation, prospect nurturing, and deal closures.
Provide comprehensive product information to customers, addressing enquiries and concerns professionally.
Manage customer interactions across various channels (phone, email, social media), ensuring a positive and sales-focused experience.
Process orders, track shipments, and coordinate delivery schedules for timely and accurate fulfillment.
Requirements:
Proven track record in sales, business development, or customer-facing roles.
Strong interpersonal skills with a customer-centric approach.
Excellent communication and presentation abilities.
Ability to work effectively in both independent and collaborative environments.
Familiarity with the baby food and beverage industry is advantageous.
Proficiency in Microsoft Office Suite and CRM software
Benefits:
Competitive salary with performance-based incentives.
Opportunity to contribute to a meaningful cause and make a positive impact on children’s health.
Training and professional development opportunities.
Collaborative and supportive work environment.
Job Type:Full time

To apply for this job email your details to info@eqoutsourcing.com