Administrative Officer & Customer Service Representative

Midley Designs

Midley Designs, founded in 2021, is a dynamic interior design and furniture production company dedicated to transforming spaces into elegant and functional environments. Our mission is to blend creativity with craftsmanship, delivering bespoke solutions that cater to the unique tastes and needs of our clients. At Midley Designs, we believe in the power of design to enhance lives. Our team of passionate designers and skilled artisans work collaboratively to create interiors that are not only aesthetically pleasing but also practical and sustainable. We specialize in custom furniture production, ensuring each piece is crafted with the utmost attention to detail and the finest materials. Since our inception, we have successfully completed numerous residential and commercial projects, earning a reputation for innovation, quality, and customer satisfaction. Our diverse portfolio showcases our ability to adapt to various styles, from modern minimalism to classic elegance. We are committed to fostering a creative and inclusive work environment where every team member is valued and encouraged to grow. If you are passionate about design and craftsmanship and are looking for a place to hone your skills and make a significant impact, Midley Designs is the perfect place for you.

Job description:

Oversee and manage daily office operations, ensuring a smooth and efficient workflow.
Maintain and update company records, databases, and filing systems.
Handle correspondence, prepare reports, and manage office supplies.
Serve as the first point of contact for clients, providing exceptional customer service via phone, email, and in-person.
Address customer inquiries, concerns, and complaints promptly and professionally.
Assist clients with product information, order placement, and after-sales support.
Maintain accurate and up-to-date customer records and interactions in our CRM system.
Coordinate meetings, appointments, and travel arrangements for staff.
Assist in the preparation of financial reports and budgets.
Ensure compliance with company policies and procedures.
Support HR functions, including recruitment, onboarding, and employee records management.
Collaborate with the design and production teams to ensure customer requirements are met.
Process orders, handle billing inquiries, and manage customer accounts.
Follow up with customers to ensure satisfaction and address any outstanding issues.
Provide feedback to management on customer trends and service improvement opportunities.
Liaise with external partners, vendors, and clients as needed.
Provide administrative support to various departments as required.
Bachelor’s Degree in Business Administration or a related field is preferred.
0 – 3 years of relevant work experience.
Proven experience in administrative and customer service roles.
Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Attention to detail and problem-solving skills.
Ability to multitask and prioritize tasks effectively.
High level of discretion and confidentiality.
Patience and empathy when dealing with challenging customer situations.
Strong interpersonal skills and a customer-focused attitude.
Competitive salary and benefits package.
Opportunity for professional growth and development.
Collaborative and creative work environment.

Join Midley Designs and be part of a team that values creativity, quality, and exceptional service.
If you are a motivated and adaptable individual with a passion for both administrative duties and customer service, we would love to hear from you.
Job Type: Full time

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